Shipping policy

1. Delivery Locations

• We currently deliver across India.

• Some pin codes may not be serviceable due to courier restrictions. You will be informed at checkout if delivery is not available in your area.

2. Shipping Timelines

• Orders are usually processed within 24–48 hours of confirmation.

• Delivery time depends on your location and may take 2–7 business days.

• Prescription medicines may take longer due to verification requirements.

• Delays may occur during public holidays, strikes, or unforeseen events.

3. Shipping Charges

• Free shipping may be offered on orders above a certain amount (if applicable).

• Standard shipping charges will be displayed at checkout before payment.

4. Prescription Medicines

• Orders containing prescription medicines will be dispatched only after verifying the prescription.

• If the prescription is invalid or not provided, your order may be cancelled.

5. Order Tracking

• Once your order is shipped, you will receive a tracking ID via email/SMS.

• You can track your order on our website or the courier partner’s portal.

6. Delayed or Failed Deliveries

• We are not responsible for delays caused by courier services, natural calamities, or strikes.

• If delivery fails due to incorrect address/contact details provided by you, re-delivery charges may apply.